FAQ

Mazer Trainer

Click here to find the PDF with “Mazer Trainer First Steps – buying process”

Pricing varies based on the scope of your needs and the size of your organization. Choose your subscriptions from our list or contact us for a personalized quote tailored to your requirements.

Yes, we offer a free trial or demo so you can experience the full capabilities of our platform before making a commitment. Contact us/Register to get started.

At Mazer, we accept various payment methods to provide flexibility and convenience to our customers. Currently, we accept payments via major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also support payments through popular online payment platforms like PayPal. If you have any questions about payment methods or need assistance with payment processing, please don’t hesitate to reach out to our customer support team.

The features and updates available on the Mazer Trainer platform depend on the subscription plan you choose. Each subscription package comes with its own set of features and capabilities tailored to meet different needs and requirements.

No, there are no hidden fees or additional charges associated with the subscription on the Mazer Trainer platform. The amount presented on our website is the final cost you’ll pay for your chosen subscription plan. Any additional costs that may arise would typically be related to bank fees or charges imposed by your financial institution.

You can cancel your subscription by navigating to your Subscription settings within your account on the Mazer platform. Please note that upon cancelation, your subscription will remain active until the end of your current billing cycle. This means that you will continue to have access to the platform and its features until the last day of your month payment plan. However, please be aware that we do not offer refunds for canceled subscriptions. Once the cancellation is processed, you will no longer be billed, and your subscription will not renew automatically. If you have any questions or need assistance with canceling your subscription, please reach out to our customer support team for guidance.

Yes, you can receive an invoice for your subscription payments. However, it’s important to ensure that all necessary billing information is provided during the registration process. Without complete billing information, it may not be possible to generate an invoice after purchasing your plan. Once you’ve provided the required billing details, you can access your billing statements and invoices through your account settings on the Mazer Trainer platform. Simply navigate to the billing or invoice section, where you’ll find options to view and download your invoices. If you encounter any difficulties or have questions about accessing your billing information, please don’t hesitate to contact our support team for assistance.

Yes, we offer automatic renewal for subscriptions on the Mazer Trainer platform for your convenience. Your subscription will automatically renew at the end of each billing cycle unless you choose to opt out.

Yes, you can change your subscription plan at any time through your Subscription settings on the Mazer platform. If you find that your current subscription plan no longer meets your needs or if you wish to access additional features available in a different plan, you have the flexibility to upgrade your package plan easily. Simply navigate to your Subscription settings, where you’ll find options to upgrade to a higher-tier plan. Once the upgrade is processed, you’ll gain access to the enhanced features and capabilities included in the new plan.

All requests for discounts for educational institutions or non-profit organizations should be directed to us directly before purchasing any plan. We understand the importance of providing affordable access to our platform for educational and non-profit entities, and we’re committed to working with you to find a suitable pricing solution that meets your needs. Please reach out to our team directly to discuss your organization’s requirements and eligibility for discounts. We’ll be happy to assist you and provide further information on available discounts and pricing options tailored to your organization.

All payments made on the Mazer platform are secured and comply with European law to ensure the protection of your payment information. We prioritize the security of our users’ data and employ robust measures to safeguard your payment details. Our payment process utilizes encryption and other industry-standard security protocols to prevent unauthorized access and protect sensitive information. Additionally, we adhere to strict data protection regulations outlined by European law to uphold the highest standards of security and privacy.

You can cancel your subscription by navigating to your Subscription settings within your account on the Mazer Trainer platform. Please note that upon cancelation, your subscription will remain active until the end of your current billing cycle. This means that you will continue to have access to the platform and its features until the last day of your month payment plan.

There is no minimum commitment period for your subscription on the Mazer Trainer platform. You have the flexibility to cancel your subscription at any time by navigating to your Subscription settings within your account. However, it’s important to note that upon cancellation, your subscription will remain active until the end of your current billing cycle. This means that you will continue to have access to the platform and its features until the last day of your month payment plan.

You can cancel your subscription by navigating to your Subscription settings within your account on the Mazer platform. Please note that upon cancelation, your subscription will remain active until the end of your current billing cycle. This means that you will continue to have access to the platform and its features until the last day of your month payment plan. However, please be aware that we do not offer refunds for canceled subscriptions. Once the cancellation is processed, you will no longer be billed, and your subscription will not renew automatically.

If you cancel your subscription on the Mazer Trainer platform, the status of your access to the platform and any content you’ve created depends on your chosen storage option. By default, all materials and training elements associated with your account will be deleted permanently from our platform upon subscription cancellation. However, if you opt to store your content in your account for a small storage fee, you will retain access to your materials even after canceling your subscription. We offer this storage option to ensure that you have the flexibility to manage your content according to your needs, even if you decide to discontinue your subscription.

After purchasing your subscription plan on the Mazer Trainer platform, you will gain access to a wealth of additional resources and training materials designed to enhance your experience and maximize the platform’s benefits. These resources include instructional videos and PDF materials that provide step-by-step guidance on how to create effective training content using our platform’s features and tools. Additionally, as you progress in your training journey and create more advanced content, you’ll have the opportunity to earn badges that reflect your level of expertise and achievement. For our most advanced users, we also offer Mazer Trainer Certificates, which serve as recognition of your mastery and proficiency in utilizing the platform to create impactful training experiences.

General

Yes. At Mazer, we comply with the regulations of all major legislative acts, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Health Insurance Portability and Accountability Act (HIPAA).

XMazer is a 360 experience that supports businesses at every stage – from ideation, through implementation, to scaling. We also implement the technology and provide comprehensive support to help customers succeed. Mazer is fully customizable and can be used in any industry and any company. Contact us to learn more about implementing Mazer in your industry.

User-friendly and detailed instructions are available in both the Mazer user manual and the Mazer program in the form of an intuitive tutorial. You can always contact our customer support department, and one of our employees will be happy to show you how to do it.

Yes! There are many worlds inside Mazer. Your space can be designed to meet your needs, and the only limit is your imagination.

Yes. You can stay in touch with the real world and search for any information. Each participant can have a dedicated virtual web browser inside the XR world. Additionally, the browsed content can be presented to the entire audience present in the Mazer.

Yes. You can launch the Mazer desktop client on your computer, tablet, or mobile phone and join other VR users during a meeting. This option is limited, as you are not as immersed in the Mazer space as you are when using a headset, but it is certainly helpful if you have limited access to a VR device or need to invite participants who don’t have a headset.

Virtual environments enable the simulation of specific emergency training scenarios that would otherwise be unavailable or very expensive to recreate. Mazer spaces enable new ways to effectively train employees, keep them engaged during presentations, and save costs. These are just a few of the ways Mazer helps the healthcare industry. For more information, please visit our Mazer for Healthcare section.

Mazer provides students with immersive educational experiences that have been scientifically proven to be better than traditional learning methods. In Mazer spaces, you can be as creative as you want, with content presentations that will keep participants focused and engaged. For more information, please visit our Mazer for Education section.

Mazer enables the use of breakthrough technology in financial services while maintaining the highest standards of customer data security. For more information, please visit our Mazer for Finance section.

The same as traditional video conferencing tools.

No. Mazer is fully customizable and can be used in any industry. Contact us and we will figure out how you can use Mazer in your company.

It depends on the type of business your organization does. Mazer is a configurable solution that can be effectively deployed in any company. Contact us for more information!

We offer both models depending on the scenario and needs of our customers. Contact us for more details.

Yes. Learn more about Mazer 360.

A VR solution implementation agreement should include the following most important provisions:

  • Scope of the agreement: The agreement should precisely define the VR solution to be implemented. It should include information about the functionality scope, technical requirements, implementation schedule, and acceptance conditions.
  • Implementation deadline: The agreement should specify the deadline by which the contractor is required to implement the VR solution.
  • Price: The agreement should specify the price that the contractor will receive for implementing the VR solution.
  • Responsibilities: The agreement should specify the responsibilities of the parties for any irregularities in the implementation of the VR solution.
  • Final provisions: The agreement should include provisions for resolving disputes, amending the agreement, and terminating it.

In addition to the above provisions, the agreement may also include other provisions that are important for a given project. For example, the agreement may specify:

  • Copyright and intellectual property requirements: The agreement should specify who will own the copyright and intellectual property rights to the implemented VR solution.
  • Testing and acceptance requirements: The agreement should specify how the VR solution will be tested and how its acceptance will proceed.
  • Technical support requirements: The agreement should specify whether the contractor will be required to provide technical support after the completion of the implementation of the VR solution.

It is important that the VR solution implementation agreement be precisely formulated and include all important provisions. This will prevent any conflicts between the parties to the agreement in the future.

Choosing the right contractor to implement a VR/AR/MR application is a key factor that determines the success of the project. To choose the right contractor, you should consider the following factors:

  • Experience: The contractor should have experience in implementing similar projects.
  • Portfolio: It is worth familiarizing yourself with the contractor’s portfolio to see what VR/AR/MR applications they have implemented in the past.
  • References: It is worth asking the contractor for references from their previous customers.
  • Price: The prices for implementing VR/AR/MR applications can vary significantly. It is worth comparing the offers of several contractors to choose the most favorable one.
  • Implementation deadline: It is worth specifying the deadline by which the VR/AR/MR application is to be implemented. The contractor should be able to meet this deadline.
  • Responsibilities: It is worth carefully reading the terms of the agreement to make sure that they protect the interests of the client.

In addition to the above factors, it is also worth considering your personal impressions during the meeting with the contractor. If the contractor is professional, open, and communicative, that is a good sign.

XR

XR stands for “extended reality”. It refers to the merging of real and virtual worlds, where people can interact with each other through head-mounted devices such as goggles or headsets. XR combines virtual reality (VR), augmented reality (AR), and mixed reality (MR). The most popular goggles are Apple Vision Pro, Oculus Rift, and Microsoft Hololens. The Mazer platform fully utilizes the possibilities offered by XR.

XR has many advantages, including:

  • Immersion: XR can provide users with realistic experiences that can be difficult to achieve with other methods.
  • Education: XR can be used to create more engaging and effective educational content.
  • Entertainment: XR can be used to create new and exciting forms of entertainment.
  • Production: XR can be used to improve productivity and safety in production processes.

XR has a wide range of applications in different fields, including:

  • Education: XR can be used to create more engaging and effective educational content. For example, students can use XR to visit distant places or experience historical events.
  • Entertainment: XR can be used to create new and exciting forms of entertainment. For example, gamers can use XR to play games that are more realistic and engaging.
  • Production: XR can be used to improve productivity and safety in production processes. For example, employees can use XR to virtually train on new machines or perform repairs.
  • Healthcare: XR can be used to train doctors and nurses, as well as to treat some diseases. For example, patients can use XR to practice rehabilitation or reduce pain.
  • Tourism: XR can be used to virtually visit places that are inaccessible or difficult to access.

Currently, there are several trends in XR, including:

  • Development of new technologies: XR is rapidly developing, and new technologies such as haptics and eye tracking are being introduced to the market.
  • Increased use in business: XR is being increasingly used in business for purposes such as training, marketing, and sales.
  • Availability for consumers: XR is becoming more accessible to consumers as the prices of VR and AR headsets are falling.

XR faces several challenges, including:

  • Technology development: XR requires further technology development to provide more realistic and fluid experiences.
  • Encouraging adoption: In order for XR to become mainstream, it is necessary to encourage consumers and businesses to adopt this technology.
  • Regulations: XR can lead to new regulatory challenges that need to be addressed.

Mazer XR is a platform for creating extended reality spaces where people can meet to interact or collaborate. These spaces can accommodate an unlimited number of people. Each user can use environmental and XR gadgets created specifically for their needs. 

First of all, the device must have access to a broadband Wi-Fi connection with a download and upload speed of at least 128 kb/s. You can therefore easily run Mazer even from a 3G hotspot on your phone. Mazer currently supports Android-based VR headsets (such as HTC Focus, Oculus Quest, Pico Neo), as well as PCs. However, at the customer’s request, Mazer can be integrated with any device available on the market.

To use Mazer XR, you first need to install the Mazer app on your device. You can download the app client from our website or from app stores. Once the app is installed, you can create any world you want and schedule meetings with different people. Detailed and user-friendly instructions can be found in the Mazer user manual and in the intuitive tutorial within Mazer. You can also always contact our customer support team. We would be happy to show you everything and explain anything you don’t understand.

A broadband device that supports Wi-Fi with upload and download speeds of at least 128 Kb/s is required. This means that you can easily run Mazer from a 3G hotspot on your old phone.

You can download the Mazer app client from our website or from app stores.

VR

VR, or Virtual Reality, is a simulated environment that can be experienced through a headset. VR allows users to interact with the environment in a realistic way, as if they were actually there. VR can be used for a variety of purposes, including gaming, entertainment, education, and training.

AR, or Augmented Reality, is a technology that superimposes a computer-generated image on a user’s view of the real world, thus providing a composite view. AR can be used for a variety of purposes, including gaming, education, and marketing.

VR and AR are two different technologies, but they have some similarities. Both technologies use displays to create realistic experiences. However, AR overlays digital elements on the real world, while VR transports the user to a completely virtual reality.

AR is often used for educational or entertainment purposes, while VR is more commonly used for immersive purposes, such as gaming or training.

In recent years, the prices of VR headsets have fallen, making them more accessible to consumers. Additionally, VR headsets are available in many stores, including brick-and-mortar and online stores.

Yes, you can use Mazer without a headset. Simply launch the Mazer desktop client on your device (computer, tablet, or smartphone) and join other VR users. However, this is a limited option, as without a headset, you cannot immerse yourself in the space as deeply. The ability to use Mazer without a headset is useful in situations where you don’t have a headset or want to meet with someone who doesn’t have one.

Virtual reality is becoming increasingly used in many business and scientific fields. It is used in medicine for treatment and therapy, in the military, and in training. VR primarily offers unlimited possibilities for engaging users’ attention in the message directed at them. In VR, you can literally do anything, and the only limitation may be the imagination of the application developers. Mazer spaces primarily help in conducting training that is more effective and at the same time cheaper. You can read more about this in “Mazer for healthcare“. Mazer also offers enormous possibilities for learning for students. VR educational experiences are better than traditional learning methods, as has been scientifically proven. You can learn more about this in the section “Mazer for education“. In the section “Mazer for finance“, you can learn how Mazer enables the use of breakthrough technologies in financial services while ensuring the complete security of customer data.

Mazer is a 360 experience that supports a company at every stage – from idea, through implementation, to scaling. We implement the technology, and we also provide comprehensive support to help customers succeed. Mazer is fully configurable and can be used in any industry and in any company. Contact us to learn more about implementing Mazer in your industry.

Early versions of VR headsets caused symptoms of motion sickness. This problem has now been eliminated. It can only occur in situations where the VR environment and dynamics are poorly designed. At Mazer, we have over 10 years of experience in VR and our interactions are designed to be intuitive and realistic. This means that you can be in Mazer spaces with pleasure and without problems.

Year after year, user engagement with traditional advertising content is declining. Such ads are annoying with their sudden pop-ups and slow down the performance of pages, and they are also expensive.

VR can help in marketing campaigns in many ways, including:

  • Increased engagement: VR can provide users with more engaging and realistic experiences that can be difficult to achieve with other marketing methods.
  • Improved brand awareness: VR can help companies build brand awareness by creating immersive experiences that can stay in consumers’ minds.
  • Lead generation: VR can be used to generate leads by creating interactive experiences that can encourage consumers to provide their contact information.
  • Product and service sales: VR can be used to sell products and services by creating realistic demonstrations that can help consumers make purchase decisions.

MR I AR

MR stands for Mixed Reality, also known as hybrid reality. Like AR, it combines real and virtual images. However, MR devices are also characterized by interactivity. An example of such a device is the HoloLens helmet, which overlays holograms on the real image. The device scans the area around the user and adapts the behavior of the application to it. MR technologies are used, for example, by engineers in the creation of car models. They can also be used in the video game industry or in interior architecture for project visualization.

AR is the abbreviation for “augmented reality”. It is a technology that overlays digital elements on the real world. AR can be used for a variety of purposes, including education, entertainment, marketing, and business.

AR has a wide range of applications in various fields, including:

  • Education: AR can be used to create more engaging and effective educational content. For example, students can use AR to visit distant places or experience historical events.
  • Entertainment: AR can be used to create new and exciting forms of entertainment. For example, gamers can use AR to play games that are more realistic and engaging.
  • Marketing: AR can be used to create more engaging and effective marketing campaigns. For example, companies can use AR to enable customers to virtually try on products or virtually tour stores.
  • Business: AR can be used to improve efficiency and safety in business processes. For example, employees can use AR to virtually train on new machines or perform repairs.

The cost of creating an AR app depends on a number of factors, including:

  • Complexity of the app: The more complex the app is, the more time and work it takes to create it, and thus the higher the cost.
  • Use of technology: The use of advanced technologies, such as haptics or eye tracking, can increase the cost of the app.
  • Use of external services: The use of external services, such as 3D graphics or animation, can also increase the cost of the app.

How VR can help in HR

VR can enhance employee training and development in HR by offering immersive and interactive learning experiences, allowing employees to practice skills, scenarios, and soft skills in a realistic virtual environment.

Yes, VR can facilitate remote onboarding by providing new employees with virtual tours, introductions to company culture, and interactive modules to help them become familiar with their roles and environment.

VR can streamline recruitment processes by conducting virtual interviews and assessments, offering a more comprehensive evaluation of candidates’ skills and compatibility with the company culture. It also reduces the need for physical presence, saving time and resources.

VR solutions are designed individually according to the needs of the customer. A team of people works on the application for several weeks, or even several weeks. Ready-made solutions can be found on the market, but they may not meet your expectations, and the prices for adapting them to the needs of the customer don’t differ from the price of creating an application from scratch. By choosing Mazer, you can be sure that you will get a high-quality VR application that will meet all your expectations.

The costs of creating such an application vary greatly. It all depends on the project specification and customer needs. Prices are estimated based on the type of goggles, the deadline, the level of detail, or the quality level of the application. The higher the advancement and complexity of the project, the higher the price.

The cost of creating a VR application depends on many factors, including:

  • Complexity of the application: The more complex the application is, the more time and work it takes to create it, and thus the higher the cost.
  • Use of technology: The use of advanced technologies, such as haptics or eye tracking, can increase the cost of the application.
  • Use of external services: The use of external services, such as 3D graphics or animation, can also increase the cost of the applicatio.

Virtual reality is a new technology that is already captivating and fascinating from the first moments. It is also very easy to use. Moving around in the virtual world is as natural as in the real world. More and more companies are deciding to move their marketing to the world of VR. Moreover, VR technology is not standing still, but is constantly evolving. The message doesn’t only provide dry information, but also evokes emotions. Experiences therefore remain for longer, and using VR in a company is really profitable.

A contract for the implementation of VR solutions should contain the following most important provisions:

  • Subject of the contract: The contract should precisely define what VR solution is to be implemented. It should contain information about the scope of functionality, technical requirements, implementation schedule, and acceptance conditions.
  • Term of implementation: The contract should specify the date by which the contractor is obliged to implement the VR solution.
  • Price: The contract should specify the price that the contractor will receive for implementing the VR solution.
  • Liabilities: The contract should specify the liability of the parties for any irregularities in the implementation of the VR solution.
  • Final provisions: The contract should contain provisions on dispute resolution, changes to the contract, and its termination.

In addition to the above provisions, the contract may also contain other provisions that are important for a given project. For example, the contract may specify:

  • Requirements for copyright and intellectual property: The contract should specify who will own the copyright and intellectual property to the implemented VR solution.
  • Requirements for testing and acceptance: The contract should specify how the VR solution will be tested and how it will be accepted.
  • Requirements for technical support: The contract should specify whether the contractor will be obliged to provide technical support after the implementation of the VR solution is completed.

It is important that the contract for the implementation of VR solutions be precisely formulated and contain all the essential provisions. This will prevent any conflicts between the parties to the contract in the future.

VR can increase conversion in a number of ways, including:

  • Increased engagement: VR can provide users with more engaging and realistic experiences that can encourage them to stay on a page or app for longer. The longer a user is engaged, the more likely they are to convert.
  • Improved brand awareness: VR can help companies build brand awareness by creating immersive experiences that can stay in consumers’ minds. The better a consumer knows a brand, the more likely they are to convert.
  • Lead generation: VR can be used to generate leads by creating interactive experiences that can encourage consumers to provide their contact information. The more contact information a company has, the more likely it is to be able to convert.
  • Sales of products and services: VR can be used to sell products and services by creating realistic demonstrations that can help consumers make purchase decisions. The more realistic a shopping experience a company can offer, the more likely a consumer is to convert.

Choosing the right VR agency

When selecting VR developers or an agency, consider their experience in game development, knowledge of VR technologies, and familiarity with VR headsets to ensure they can create immersive and effective virtual reality solutions.

Outsourcing VR development to teams in regions like Central or Eastern Europe can offer cost-effective solutions and access to skilled professionals without the need to invest in development licenses and hardware.

Look for an VR agency who provides ongoing support, has expertise in VR tech stacks, and can demonstrate their capabilities through proof of concept or prototypes to ensure they are professional and reliable partners for your project. And check their case studies and portfolio before starting cooperation.

Choosing the right AR/VR development company

Expertise and experience are crucial as they ensure that the company has the necessary skills in AR/VR technologies and a successful track record in your industry or use case.

Reviewing the portfolio provides insights into the company’s previous projects, demonstrating the quality of their work and their ability to meet your project’s requirements.

Post-launch support is essential for the long-term success of your AR/VR project. Inquire about the company’s approach to ongoing support and updates to ensure smooth operation.

Building Your Metaverse Development Team

A well-rounded metaverse development team should include full-stack programmers, Unity/Unreal engine developers, a database specialist, blockchain developer, dApp producer, AI specialist, security expert, QA/testers, technical writer, UI/UX developer, 3D modelers, and a project manager.

When selecting a metaverse development company, consider their expertise, experience, technology stack, innovative approach, collaboration, customization, scalability, client references, security practices, cost transparency, support, legal agreements, and whether you prefer a local or remote team.

Effective communication and collaboration are vital because they ensure that your metaverse project aligns with your vision and objectives. It allows you to provide feedback, make adjustments, and stay informed throughout the development process, leading to a successful outcome.

Ensure that the metaverse agency has a strong command of the relevant technologies, such as AR, VR, blockchain, and more. Proficiency in these areas is crucial to delivering a successful metaverse project.

Client feedback and references provide valuable insights into the agency’s reliability, work quality, and overall client satisfaction. This information helps you gauge the agency’s track record and credibility.

Post-launch support and maintenance are critical to ensure the long-term success of your metaverse project. Clarify the agency’s approach to ongoing support, updates, and addressing potential issues after deployment.

PRACTICE•MAKES•PERFECT•