Mazer x PKO BP Virtual Training Center

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In collaboration with Huge Thing and PKO Bank Polski, we’ve built a true breakthrough in the world of virtual reality – a fully immersive Virtual Bank Branch, perfectly replicating the newest generation of PKO’s physical branches in 1:1 scale.

But this is more than just a visual mock-up.
It’s an interactive, fully functional VR training environment – and it’s already being used.

Immersive Training for Real-World Banking

Employees of PKO Bank Polski, the largest bank in Poland, are now able to train inside a safe, simulated environmentbefore they ever set foot in a real branch.
Using Virtual Reality (VR), they can:

🧠 Practice customer service scenarios
📋 Simulate daily procedures and workflows
🗣️ Develop communication and soft skills
👩‍💼 Get familiar with new branch layouts and client flow

This type of XR-based onboarding ensures consistency, reduces early-stage stress, and allows for immediate feedback and adaptation, making it an ideal solution for large, distributed organizations like PKO.

A 1:1 Digital Twin of PKO’s Modern Branch Design

The virtual space isn’t just inspired by reality – it mirrors the exact layout and aesthetics of PKO’s updated branch design. Visitors can explore key areas including:

The front desk & reception zone
Customer service points
Conference and onboarding rooms
Employee-only zones for internal procedures and simulations

Every detail was built with the end-user in mind, combining architectural accuracy with interactivity and training logic.

Secure, Scalable, and Customizable with Mazer

Thanks to Mazer’s no-code XR platform, the solution is fully adaptable to new processes, policies, and even different branch types. It’s also:

🔐 Secure – no sensitive personal data is required to use the system
🔄 Synchronized – multi-user mode allows for collaborative sessions
🚀 Scalable – deployable across hundreds of locations with headset-ready kits
🔧 Customizable – future updates can easily be rolled out to reflect new standards

Why It Matters

Virtual branches are no longer a futuristic concept.
They’re becoming a core tool for modern banking, where training, onboarding, and digital interaction are increasingly mission-critical.

This is a new standard for customer-focused banking and employee experience – and it’s happening now.